Refund policy

Here is a flexible Return & Refund Policy that eliminates a strict day limit (like 14 or 30 days) and instead bases eligibility on item condition and proof of purchase, giving you maximum discretion over returns.

Return & Refund Policy

At Crest Corner, we curate high-quality products directly from independent, vetted brand partners across the United States. We want you to be completely satisfied with your purchase and evaluate return requests on a fair, case-by-case basis.

Return Eligibility

To be eligible for a return or exchange:

  • Items must be unused, unwashed, and in original condition with all tags and original packaging intact.

  • Proof of purchase (such as your order confirmation or order number) is required for all return requests.

  • Items that show signs of wear, modification, or damage occurring after delivery are not eligible for return.

How to Request a Return

  1. Contact Support: Reach out to our customer support team with your order number, details of the item(s) you wish to return, and the reason for your request.

  2. Receive Authorization & Instructions: Because our products dispatch directly from individual partner brands, please do not send items back to the return address listed on the package. Our team will provide you with specific return authorization instructions and the correct partner facility address.

  3. Dispatch Your Item: Pack the item securely and follow the provided instructions to send your return back to our partner brand's quality inspection team.

Return Shipping

  • Customer Responsibility: Except in cases of damaged, defective, or mis-shipped items, customers are responsible for return shipping costs.

  • Original shipping fees paid on the order are non-refundable.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please notify us immediately upon delivery.

  • Please provide clear photos of the item and its packaging.

  • Once verified with our partner brand, we will arrange a replacement or issue a full refund at no additional expense to you.

Non-Returnable Items

For hygiene, safety, and custom product standards, the following items cannot be accepted for return once delivered:

  • Custom, personalized, or made-to-order products.

  • Perishable goods or unsealed personal care items.

  • Clearance or final sale items.

Refunds & Processing

  • Inspection: Once received and inspected by our partner brand's quality fulfillment center, we will notify you via email regarding approval.

  • Issuance: Approved refunds will be credited back to your original payment method.

  • Timing: Card issuer processing typically takes 5–10 business days to post to your statement after a refund is processed.